Gas Safe Registered
Connected Gas & Heating works under Gas Safe registration number 186715. Relevant gas work is completed by appropriately registered engineers.
About Connected Gas & Heating
Connected Gas & Heating is a family-run heating firm serving the North East since 1999. We are Gas Safe registered under number 186715, Baxi and ATAG approved, and have looked after more than 3,000 customers.
- Family-run business established in 1999
- Gas Safe registered heating engineers
- Baxi and ATAG approved installers
- More than 3,000 customers supported
Our Story
A Family Heating Firm Since 1999
Connected Gas & Heating is a family-run business established in 1999 and based at Office 22, The Old Brewery Business Centre, Castle Eden, TS27 4SU.
Straightforward service from people who care about the result
Our approach is simple. We explain the problem clearly, recommend work that makes sense and agree fixed prices before chargeable work begins. We treat customers' homes with care, protect the work area and leave things tidy when the job is finished. Whether the right answer is a repair, replacement or no immediate work at all, customers receive an honest explanation rather than unnecessary pressure. That practical, respectful way of working has helped Connected Gas & Heating build lasting trust across County Durham and the wider North East.
Get in Touch
Speak to the family that runs it
Tell us what you need and a member of the Connected Gas team will review your enquiry. No call centre, no sales script.
Phone lines are open seven days a week on 0191 527 3498.
Qualified and Approved
Our Accreditations and Working Standards
Our registrations and manufacturer approvals show that customers are dealing with an established heating business that takes safety, technical standards and accountability seriously.
Baxi Approved Installer
We have been a Baxi Approved Installer for more than 15 years. Baxi boilers can be supplied with a 5-year guarantee subject to confirmed terms.
ATAG Approved Installer
ATAG boilers can carry a 12 to 18-year warranty when the relevant conditions are met. We deal directly with the manufacturer and have repaired ATAG boilers on its behalf for around five years.
Established Checkatrade Record
Connected Gas & Heating has a 10/10 Checkatrade score from 353 reviews and has been a member since March 2013.
Local Experience
Thousands of Local Customers Have Chosen Connected Gas
The strongest proof of a heating company is the work it completes year after year. Connected Gas & Heating has supported homes and rental properties across County Durham, Wearside and Teesside for more than 25 years.
Customers Looked After
Thousands of homeowners, landlords and agents have used our heating, gas and plumbing services.
Boiler Installations a Year
Our engineers complete more than 150 boiler installations during a typical year.
Years Serving the North East
The business has traded since 1999 from its base in Castle Eden, County Durham.
Read independent customer feedback on the Connected Gas Checkatrade review page.
What to Expect
The Way We Work in Your Home
Customers want to know that an engineer will be honest, careful and clear. Our working approach is designed around those basics.
- Fixed prices agreed upfront. We explain the proposed work and cost before chargeable work begins.
- Honest repair-or-replace advice. We explain whether continued repair or replacement appears more sensible for the boiler and property.
- Flexible payment options. Payment choices are available for suitable heating and boiler work.
- Same or next-day urgent support. Emergency boiler calls are taken seven days a week, and it is rare that we cannot attend the same day.
- Respect for the property. We protect work areas, complete the job carefully and leave the space tidy.
- Clear communication. We explain what we have found and what happens next without unnecessary jargon.
Local Coverage
The Areas Connected Gas & Heating Covers
Connected Gas & Heating is based in Castle Eden, County Durham, and prioritises Sunderland, Seaham, Houghton-le-Spring, Hartlepool and Durham.
Wider coverage includes Middlesbrough, Stockton, Billingham, Newcastle, Washington, Gateshead, South Tyneside and surrounding communities.
- DH1–DH6
- SR1–SR8
- TS1–TS8
- TS15–TS29
Common Questions
Questions About Connected Gas & Heating
How long has Connected Gas been trading?
Connected Gas & Heating has been trading since 1999. The family-run business has served customers across County Durham and the wider North East for more than 25 years.
Are you Gas Safe registered?
Yes. Connected Gas & Heating operates under Gas Safe registration number 186715. Relevant gas work is completed by appropriately registered engineers.
What areas do you cover?
We prioritise Sunderland, Seaham, Houghton-le-Spring, Hartlepool and Durham. Wider coverage includes Middlesbrough, Stockton, Billingham, Newcastle, Washington, Gateshead, South Tyneside and surrounding areas.
Are you a family business?
Yes. Connected Gas & Heating is a family-run heating business established in 1999. The company provides boiler, gas, heating and plumbing services for homeowners, landlords and letting agents.
Where are you based?
Connected Gas & Heating is based at Office 22, The Old Brewery Business Centre, Castle Eden, TS27 4SU, County Durham.
Contact the Team
Speak to a Local Heating Engineer
Tell us about your boiler, heating system or rental property. We will review the details and help you understand the right next step.
- Family-run business established in 1999
- Gas Safe registration number 186715
- Fixed prices agreed before work begins
- Baxi and ATAG approved expertise
You can also get in touch with the team through our dedicated contact page or read about our boiler installation service.
Send an Enquiry
Include any useful details about the property, boiler or heating work required.
Page last updated: 22 August 2026