Monthly Boiler Service Plan
£15per month
- Priority service
- All parts covered for repairs
- Annual boiler service at reduced cost
- All callout and labour costs covered
- Expert advice
- No excess per claim
Our Boiler Service Plan
Cover your boiler from £15 a month or £160 a year. The Connected Gas service plan includes repair parts, labour and callouts, priority support, expert advice and no excess per claim. Our engineers operate under Gas Safe registration 186715.
- Monthly cover from £15
- Annual option for £160
- Repair parts, labour and callouts covered
- No excess to pay when making a claim
Choose Your Plan
Straightforward Boiler Cover From £15 a Month
Both payment options include the same core benefits. Choose monthly payments for flexibility or pay once each year.
Annual Boiler Service Plan
£160per year
- Priority service
- All parts covered for repairs
- Annual boiler service at reduced cost
- All callout and labour costs covered
- Expert advice
- No excess per claim
Plan Benefits
What Is Included in Your Boiler Plan?
The plan is designed to make boiler care easier to budget. It combines repair support, practical advice and regular servicing under one straightforward arrangement.
Priority Service
Plan holders are prioritised when a covered boiler fault occurs. You can contact the team directly rather than starting again with an unfamiliar provider.
Repair Parts Covered
Parts required for covered boiler repairs are included within the plan, helping to reduce the risk of an unexpected repair bill.
Labour and Callouts Covered
Covered callout and labour costs are included, so you do not face a separate attendance charge each time an eligible fault needs attention.
Annual Boiler Service
The plan includes an annual boiler service at reduced cost. Regular servicing helps identify developing issues and supports safe, reliable operation.
No Excess Per Claim
There is no excess to pay when making a covered claim. The plan is intended to stay clear and predictable when you need support.
Expert Advice
You can speak with experienced heating engineers about boiler behaviour, controls and practical next steps whenever a concern develops.
12 hours
Plan-Holder Priority
Priority Response When Your Boiler Breaks Down
Plan holders receive a callout within 12 hours when they contact Connected Gas & Heating before 5pm. This priority promise applies specifically to customers on the boiler service plan.
How Priority Cover Helps
A standard repair enquiry is handled using our usual same or next-day response. Plan customers are placed into the priority process, giving them a defined callout commitment when they contact us before the daily cut-off.
Read about boiler repairs covered by your plan, or see emergency boiler help when you need it.
Predictable Boiler Costs
Why a Boiler Service Plan Can Save You Money
One-off repair bills and routine servicing can be difficult to predict. The service plan spreads the cost and removes the excess from covered claims without relying on invented savings promises.
- Spread the cost. Monthly or annual payment makes boiler care easier to include within a household budget.
- Avoid separate covered callout charges. Labour and callout costs for eligible repairs are included within the plan.
- Remove the claim excess. You do not pay an excess each time you make a covered claim.
- Keep servicing regular. Annual servicing helps maintain the boiler and supports manufacturer warranty conditions where applicable.
- Protect a newer installation. Baxi boilers may be available with a 5-year guarantee subject to confirmed terms, while servicing remains important for ongoing warranty requirements.
Plan Coverage
Boiler Cover Across County Durham and the North East
Connected Gas & Heating is based in Castle Eden and supports plan customers across Sunderland, Seaham, Houghton-le-Spring, Hartlepool and Durham.
Wider coverage includes Middlesbrough, Stockton, Billingham, Newcastle, Washington, Gateshead, South Tyneside and surrounding communities.
- DH1–DH6
- SR1–SR8
- TS1–TS8
- TS15–TS29
Common Questions
Boiler Service Plan Questions Answered
What does the boiler service plan cover?
The plan includes priority service, all parts covered for repairs, an annual boiler service at reduced cost, all covered callout and labour costs, expert advice and no excess per claim.
How much is the boiler service plan?
The plan costs £15 per month or £160 per year. Both options include the same listed benefits, so you can choose the payment method that suits you.
Is there an excess to pay?
No. There is no excess per covered claim under the Connected Gas boiler service plan.
How quickly will you come out if I am on the plan?
Plan holders receive a callout within 12 hours when they contact Connected Gas & Heating before 5pm. This priority commitment applies specifically to service plan customers.
Does the plan include the annual boiler service?
Yes. The plan includes an annual boiler service at reduced cost. Regular servicing helps maintain safe operation and can support applicable manufacturer warranty conditions.
Join the Plan
Start Your Boiler Service Plan
Tell us about your boiler and preferred payment option. Our team can explain the plan clearly before you decide whether to join.
- £15 monthly or £160 annually
- No excess per covered claim
- Parts, labour and callouts covered
- Priority callout commitment for plan holders
Apply for Boiler Cover
Complete the form and tell us whether you prefer monthly or annual payment.
Page last updated: 22 August 2026