The main number also takes emergency boiler calls seven days a week.
Contact Connected Gas & Heating
Get in touch for a free quote, a boiler repair or emergency help. Call, email or complete the form below. Connected Gas & Heating is Gas Safe registered under number 186715 and serves County Durham and the North East.
Direct Contact
Call or Email Connected Gas & Heating
Use the main line for quotes, bookings and urgent boiler enquiries. You can also call the mobile or send the team an email.
Use the mobile for a direct heating or plumbing enquiry.
Include the property location and a short description of the work required.
Emergency boiler enquiries are taken seven days a week with a same or next-day response. It is rare that we cannot attend the same day. For urgent guidance, read about emergency boiler help.
Castle Eden Base
Where Connected Gas & Heating Is Based
Connected Gas & Heating is based in Castle Eden, County Durham, with straightforward access to homes across the wider North East.
Connected Gas & Heating
Office 22, The Old Brewery Business Centre
Castle Eden
TS27 4SU
County Durham
Office 22, The Old Brewery Business Centre
Castle Eden
TS27 4SU
County Durham
The Castle Eden base supports work across County Durham, Wearside and Teesside. Visits should be arranged in advance by phone, email or the enquiry form.
Service Coverage
The Areas We Cover Across the North East
Priority areas include Sunderland, Seaham, Houghton-le-Spring, Hartlepool and Durham. We also cover Middlesbrough, Stockton, Billingham, Newcastle, Washington, Gateshead, South Tyneside and surrounding communities.
- DH1–DH6
- SR1–SR8
- TS1–TS8
- TS15–TS29
Send an Enquiry
Send Connected Gas & Heating a Message
Tell us what you need, where the property is and whether the enquiry is urgent. The team will review the information and respond with the appropriate next step.
- Free quotes for suitable installation work
- Boiler, heating, plumbing and landlord enquiries
- Fixed prices agreed before chargeable work begins
- Gas Safe registration number 186715
Contact Form
Required fields are marked with an asterisk.
Common Questions
Contact and Availability Questions
How do I contact you in an emergency?
Call the main Connected Gas & Heating line on 0191 527 3498. Emergency boiler calls are taken seven days a week with a same or next-day response.
What are your opening hours?
Emergency boiler calls are accepted seven days a week. For quotes, bookings and general enquiries, contact the team by phone, email or the form and we will arrange the appropriate next step.
Where are you based?
Connected Gas & Heating is based at Office 22, The Old Brewery Business Centre, Castle Eden, TS27 4SU, County Durham.
Which areas do you cover?
We prioritise Sunderland, Seaham, Houghton-le-Spring, Hartlepool and Durham. Wider coverage includes Middlesbrough, Stockton, Billingham, Newcastle, Washington, Gateshead, South Tyneside and surrounding areas.
How quickly will you respond?
Urgent boiler work receives a same or next-day response, and it is rare that we cannot attend the same day. Other enquiries are reviewed according to the service required and available appointment times.
Page last updated: 22 August 2026